All products are backed by a 3 year parts and 12 month labour warranty, and technical support is offered free of charge for the life of the product. Our service and repairs department offers routine maintenance, re-calibration, safety testing and product repair services, all on a short turn-around time.
We enjoy working with our customers to help improve our product range, and value your feedback. We want you to achieve the best results possible using our products, and will always strive to help you do just that.
Please use the contact form to send us any suggestions or feedback you may have.
Establshed in 1979, Ratek is a 100% Australian owned family run business operating out of our manufacturing facility in Melbourne. We manufacture a wide range of heating circulators, temperature controlled baths and specialist stainless steel products. Our heritage is in precision controlled devices for laboratory, scientific, kitchen and industrial use.
Ratek Sous Vide is a dedicated division which focuses on the needs of commercial chefs with products that are built to be used day-in day-out and deliver the performance they require to get the job done every time. Our service and after-sales support is unparalleled, with all equipment able to be serviced locally and quickly, whilst all spares are kept in stock.
Our facility comprises all facets of the product's manufacture, including computer-aided design, sheet metal fabrication, computerised parts manufacture through to electronics and mechanical assembly. We employ a highly skilled local Australian workforce and pride ourselves in quality workmanship.